Error title
Some error text about your books and stuff.
Benchmarking for Competitive Advantage cover
  • ISBN: 9780070068995
  • ISBN10: 0070068992

Benchmarking for Competitive Advantage


  • List Price: $34.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill Professional
  • Publish date: 01/01/2005
used Add to Cart $1.43
You save: 96%
Marketplace Item
new Add to Cart $54.08
Marketplace Item
One of the hottest concepts in business today, benchmarking is the process of systematically identifying, analyzing, and adapting industries' best practices to improve an organization's performance. Everyone is talking about it, but few companies are actually doing it right. This sure-fire guide shows how. Practical, concise, and easy to read, Benchmarking for Competitive Advantage explains what good benchmarking is and demonstrates how to plan and execute a benchmarking study and develop an action plan for implementing improvements based on the results. Top benchmarking practitioner Robert Boxwell walks you through the process, using superb graphics to illustrate such crucial tasks as determining the activity to benchmark, identifying your benchmarking team, defining key factors to measure, selecting target organizations, collecting and analyzing data internally and from best-in-class companies, and much more. Brimming with real-life examples of industry's best and worst benchmarking practices, you'll discover how companies like AT&T, Xerox, and IBM have benchmarked their way to superior performance - plus learn to avoid the common mistakes that have caused others to fail. This book also explains how to address the benchmarking criteria of the Malcolm Baldrige National Quality Award, provides a framework for a sound strategic benchmarking methodology, and looks at the past and future of benchmarking practice. Up-to-date listings of 100 best-in-class organizations and more than 500 professional associations are also included. Whether you're a quality professional, technical or business manager, or engineer, this nuts-and-bolts guide arms you with everything you need to put benchmarkinginto immediate action and make dramatic improvements in your company's performance.
Expand description
Seller Condition Comments Price  
Big Hearted Books

Location: Sharon, MA
Shipping Icon
This item is in good condition. All pages and covers are readable. There are
Hippo Books

Location: Toledo, OH
Pages may have contain writing, highlighting or notes. May be an ex library copy with library markings. Dust jacket or accessories may not be included.

Location: Valley Cottage, NY
Very Good
This book is in very good condition. The cover may have some limited signs of
Wonder Book - Member ABAA/ILAB

Location: Frederick, MD
Good condition. Good dust jacket.

Location: Frederick, MD
Ask seller a question
Good condition. Good dust jacket.
Kings Ridge Media

Location: Appleton, WI
Good used condition. Ships promptly. May Include Some writing or highlighting. Satisfaction guaranteed.
Found Books

Location: AUSTIN, TX

Location: Rockford, IL
Shipping Icon
New. nice cover, tight binding, clean pages thanx!

Location: P C Beach, FL
Ask seller a question