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Building & Managing a World Class IT Help Desk cover
  • ISBN: 9780072132373
  • ISBN10: 007213237X

Building & Managing a World Class IT Help Desk


  • List Price: $43.95
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill Osborne Media
  • Publish date: 02/01/2005
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CIO's, IT Managers and Directors of IS who are interested in forming a Help Desk or who need to modify their current help desk. Help Desk agents will gain valuable insight by learning about proven time saving tips and techniques that will help them do their job more efficiently.

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS, or fax. This book will guide readers through how to build, improve or maintain a successful help desk.

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