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Customer Service: Skills and Concepts for Success, Student Edition cover
  • ISBN: 9780078226335
  • ISBN10: 0078226333

Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

  • List Price: $56.67
  • Binding: Paperback
  • Edition: 2
  • Publisher: McGraw-Hill/Irwin
  • Publish date: 02/01/2004
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Description
This revision of "Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
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Seller Condition Comments Price  
Better World Books West

Location: Mishawaka, IN
Good
Ships from Reno, NV. Former Library book. Shows some signs of wear, and may
[...]
$1.11
Hippo Books

Location: Toledo, OH
Good
Pages may have contain writing, highlighting or notes. May be an ex library copy with library markings. Dust jacket or accessories may not be included.
$1.67
auntminniesbooks

Location: Bonners Ferry, ID
Very Good
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Soft cover, mild handling wear, no marks.
$4.45
A2ZBooks

Location: Burgin, KY
Good
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Text has some highlighting, Cover has slight shelf wear. Quantity Available:
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$20.25
One Stop Shop Bookstore

Location: Memphis, TN
Good
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$23.13
One Stop Shop Bookstore

Location: Memphis, TN
Good
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$24.58