Customer Service: Skills and Concepts for Success, Student Edition
- List Price: $56.67
- Binding: Paperback
- Edition: 2
- Publisher: McGraw-Hill/Irwin
- Publish date: 02/01/2004
Description:
This revision of "Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
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Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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