Description: In redefining the world of business, the knowledge era is making incredible demands on organizations as people struggle to make sense of their changing world. Why do some organizations cope well while others flounder? The answer is not easy, but effective performance management has a crucial role to play in outstripping the competition and unleashing the potential of people, enabling them to triumph over chaos and uncertainty to deliver exceptional results. Delivering Exceptional Performance provides a powerful framework with which to review and align your business in the context of the changing environment. It places special emphasis on the organization's most valuable asset - the individuals and teams and the knowledge they possess. The new agenda must be driven by the needs, aspirations and potential of people. People make the difference between average and exceptional performance.

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