Description: Part One: MANAGEMENT Chapter 1: The Management Process Appendix: History of Management Chapter 2: Who Are Managers and Entrepreneurs? Appendix: Management Careers Part Two: THE ENVIRONMENT OF MANAGEMENT Chapter 3: Managing Ethics and Diversity Chapter 4: Managing in a Global Environment Part 3: MANAGING PLANNING AND DECISION MAKING Chapter 5: Decision Making, Learning, Creativity, and Innovation Chapter 6: Planning, Strategy, and Change Part Four: ORGANIZING Chapter 7: Organizing: Designing Organizational Structure Chapter 8: Organizing: Choosing types of Control Mechanisms Appendix: Managing Organizational Change Part Five: LEADING INDIVIDUALS AND GROUPS Chapter 9: Understanding and Motivating People Chapter 10: Leadership and Management Chapter 11: Effective Team Management Chapter 12: Effective Management of Human Resources Part Six: CONTROLLING ESSENTIAL OPERATIONS AND PROCESSES Chapter 13: Communication and Information Technology Management Chapter 14: Managing Production Operations and Processes

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