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Experiencing Quality cover
  • ISBN: 9780030092541
  • ISBN10: 003009254X

Experiencing Quality

by Lengnick-Hall, Cynthia

  • List Price: $34.00
  • Binding: Paperback
  • Edition: 1
  • Publisher: Dryden Press
  • Publish date: 01/01/2002
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Description
This book of 61 experiential exercises covers a broad range of quality concepts, approaches and tools. It can serve as either a core text in a quality course, or as a supplement in a functional area course. The text discusses key differences and similarities between effective quality management in manufacturing settings, service settings, health care, and many other non-manufacturing settings. Exercises facilitate learning-while-doing and trouble-shooting in ongoing quality improvement efforts. The text focuses on the human contributions to quality.
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