Description: Each year, executives spend untold amounts of time and millions of dollars on reengineering projects. The problem? The failure rate is estimated between 50 and 70 percent. How to Plan and Implement Business Process Improvement will teach readers how to identify and analyze weak areas in procedures, policies, technologies, infrastructure, and organization. Our proven 14-step approach shows how to effectively implement process change in a way that avoids devastating emotional and political dilemmas. This title also includes a user-friendly disk packed with reporting forms, checklists, evaluation and analysis templates, and more! Everything is easily customized using Word "RM" or WordPerfect "RM" for Windows "TM" .

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