Description: PART ONE: FUNDAMENTALS OF COMMUNICATION Chapter 1: Communication Competence A Head: Reasons to Study Communication A Head: Communication Myths A Head: Communication Defined A Head: Communication Competence Model Chapter 2: Creating a Communication Climate A Head: Competition and cooperation A Head: Connecting Bids A Head: Establishing a Constructive Communication Climate Chapter 3: Perception of Self and Others A Head: The Perception Process A Head: Perception fo Self A Head: Perception of Others A Head: Gender and Perception A Head: Strategies for Communicatiing Competently Chapter 4: Intercultural Communication A Head: Cultural Value Differences A Head: Intercultural Miscommunication A Head: Intercultural Communication Competence Chapter 5: Language: Sharing Meaning with Words A Head: The Anatomy of Language A Head: The Power of Language A Head: Competent Language Use: Problems and Solutions Chapter 6: Nonverbal Communication: Sharing Meaning without Words A Head: Verbal and Nonverbal Communication Distinctions A Head: Interconnectedness of Verbal and Nonverbal Communication A Head: Types of Nonverbal Communication A Head: Communicating Competently with Nonverbal Cues Chapter 7: Listening to Others A Head: The Listening Process A Head: Specific Listening Problems A Head: Competent Informative Listening A Head: Competent Critical Listening A Head: Competent Empathic Listening Chapter 8: Power: The Inescapable Communication Dynamic A Head: Definition of Power A Head: Indicators of Power A Head: Power Resources A Head: Problmes of Power Imbalances A Head: Competent Communication and Balancing Power Chapter 9: Technology and Communication Competence A Head: Trends in Communication Technologies A Head: Consequences of Communication Technologies PART TWO: INTERPERSONAL COMMUNICATION Chapter 10: Making Relationships Work A Head: Stages of Intimate Relationships A Head: Relationship Dialectics and Communication Competence A Head: Intimacy and Love A Head: Intercultural Relationships and Communication Competence Chapter 11: Interpersonal Conflict Management A Head: Definition of Conflict A Head: Communication Styles of Conflict Management A Head: Managing Conflict Competently PART THREE: GROUP COMMUNICATION Chapter 12: The Anatomy of Small Groups A Head: Pros and Cons of Groups A Head: The Structure of Small Groups A Head: Leadership Chapter 13: Teambuilding and Teamwork in Small Groups and Organizations A Head: Teambuilding A Head: Teamwork PART FOUR: PUBLIC SPEAKING Chapter 14: Beginning the Speech Process A Head: Speech Anxiety A Head: Topic Choise and Analysis A Head: Audience Analysis Chapter 15: Developing a Speech A Head: Researching the Topic A Head: Competent Outlining and Organizing A Head: Gaining and Maintaining Attention A Head: Introductions and Conclusions Chapter 16: Presenting a Speech A Head: Presenting Supporting Material A Head: Competent Style A Head: Delivery Chapter 17: Informative Speaking A Head: Distinguishing Informative from Persuasive Speaking A Head: Types of Informative Speeches A Head: Guidelines for Competent Informative Speaking A Head: Competent Use of Visual Aids Chapter 18: Persuasive Speaking A Head: Foundation of Persuasion A Head: Persuasion Strategies Appendix: Interviewing

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