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Information Technology in the Service Society A Twenty-First Century Lever cover
  • ISBN: 9780309048767
  • ISBN10: 0309048761

Information Technology in the Service Society a Twenty-First Century Lever

by National Research Council Staff

  • List Price: $29.00
  • Binding: Paperback
  • Publisher: Natl Academy Pr
  • Publish date: 11/01/1993
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The use of information technology ( IT) has revolutionized the structure of management and the nature of competition in a variety of industries. IT is especially important in the service sector, which now accounts for about 74 percent of the value added in the U.S. gross domestic product (GDP) and about 76 percent of national employment ( Table S.I) and enjoys a healthy $52 billion trade surplus.
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xiii, 270 p. Illustrations. Notes and References. Bibliography. The use of
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