The author covers a full range of topics including the various types of interviewing and counseling activities, prerequisites for effective communication in interviewing and counseling, the stages of these interactions, what is addressed in the different phases, and skills and techniques for effective interviewing and counseling. Additionally, separate chapters are dedicated to high interest areas such as multicultural factors, professional and ethical matters, and dealing with difficult situations

Readers will appreciate Dr. Shipley's easy to read style and practical nature of the book. Its extensive referencing allows for further pursuit of specific areas of interest, its practical appendices offer checklists for self-evaluation and learning, and its chapter introductions and concluding comments in every chapter highlight the key points covered.

FEATURES

- Additional information on multicultural issues have been added in response to market requests and the changing population.

- Coverage of group processes and family systems has been expanded and integrated.

- Increased coverage of scope of practice, preferred practice patterns, risk management strategies, and significant updates in terms of ASHA's Code of Ethics have been integrated throughout the text.

- Every chapter and all references have been updated to reflect recent changes in the field.