Building on the methodology he used in his bestselling "How We Choose to Be Happy, Greg Hicks set out to redefine what it takes to be an effective leader in uncertain times. He interviewed 200 managers, at all levels and across industries, who have proven themselves up to the task of leading in tough times, including young lions such as Disney executive vice president Thomas Schumaker to eminence grise Gene McGown, COO of U.S. Bank Corp. From them he has distilled a new set of eight refreshing, often surprising principles for effective management and leadership: Intent Is Everything: Make Yourself Perfectly Clear Blamers Are Losers: Take Full Responsibility Stop Fixing Weaknesses and Focus on Strengths Your Problems Are Your Biggest Assets Never Lock into a Single Plan Tell the Truth Even When Everyone Around You Is Lying Your Employees Come First and Your Customers Come Second