Description: PART I LEADERSHIP IS A PROCESS, NOT A POSITION 1. Leadership is Everyone's Business 2. Leadership Involves an Interaction between the Leader, the Followers, and the Situation 3. Leadership is Developed through Education and Experience 4. Assessing Leadership and Measuring its Effects PART II FOCUS ON THE LEADER 5. Power and Influence 6. Leadership and Values 7. Leadership Traits 8. Leadership Behavior PART III FOCUS ON THE FOLLOWERS 9. Motivation, Satisfaction and Performance 10. Groups, Teams, and Their Leadership PART IV FOCUS ON THE SITUATION 11. Characteristics of the Situation 12. Contingency Theories of Leadership 13. Leadership and Change PART V LEADERSHIP SKILLS List of Skills in Part V Basic Leadership Skills Learning from Experience Communication Listening Assertiveness Providing Constructive Feedback Guidelines for Effective Stress Management Building Technical Competence Building Effective Relationships with Superiors Building Effective Relationships with Peers Setting Goals Punishment Conducting Meetings Advanced Leadership Skills Delegating Managing Conflict Negotiation Problem Solving Improving Creativity Diagnosing Performance Problems in Individuals, Groups, and Organizations Team Building for Work Teams Building High Performance Teams: The Rocket Model Team Building at the Top Development Planning Credibility Coaching Empowerment References Name Index Subject Index

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