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  • ISBN: 9780060915803
  • ISBN10: 0060915803

Moments of Truth

by Jan Carlzon

  • List Price: $13.99
  • Binding: Paperback
  • Publisher: Harpercollins
  • Publish date: 01/01/1989
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Description
Traces the author's spectacular turnaround successes with three major corporations and spells out his trendsetting approach on meeting the demands of today's service economy.
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Purchase supports More Tha n Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
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