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1. Definition and Nature of Crisis 2. Public vs. Private Crisis 3. Events that Precipitate a Crisis 4. Twelve Characteristics and Indicators of a Crisis-Prone Person 5. Types of Crises 6. Burgess and Roberts' Stress-Crisis-Trauma Continuum 7. Psychophysiological Reactions to a Crisis 8. Stress Symptomatology and the General Adaptation Syndrome 9. Common Signs, Symptoms, and Psychological Responses to Crisis (Emotional, Cognitive, and Behavioral) 10. Roberts' Seven Stage Crisis Intervention Model (R-SSCIM) 11. The Crisis Management Plan 12. Dos and Don'ts for Crisis Hotline Workers 13. Steps for Handling Difficult or Hostile Callers to a Hotline 14. Suicide Risk Assessment Protocol and Warning Signs 15. Crisis Intervention with Families 16. Crisis Intervention with Substance Abusers 17. Crisis Intervention with Accident Survivors 18. Crisis Intervention with Violent Crime Victims 19. Crisis Intervention with Abused Children 20. Crisis Intervention with Battered Women 21. Crisis Intervention with Sexual Assault Victims 22. Crisis Intervention with Mental Illness: Determining Safety Needs 23. Crisis Intervention after the Death of a Loved One 24. Crisis Intervention with Children in the Aftermath of School Violence 25. Crisis Intervention after Natural Disasters-Hurricanes, Earthquakes, Floods 26. Crisis Intervention after Terrorist Bombings in Planes, Railroads, or Buildings 27. Crisis Intervention after Bio-terrorism 28. Crisis Intervention with Homicide Survivors 29. The 10 Stages of Acute Traumatic Stress Management (ATSM) 30. Critical Incident Stress Debriefing Model 31. Multi-Component Critical Incident Stress Management (CISM) 32. Signs and Symptoms of Clinician Stress and Burnout 33. Stress Reduction and Coping Skills for Clinicians Working in Crisis and Disaster Relief Positions