Quality Means Survival: Let the Seller Beware
- List Price: $24.95
- Binding: Paperback
- Publisher: Prentice Hall
- Publish date: 09/19/1997
The non-technical survival guide for everyone who needs to deliver superior quality products and services.
-- 8 steps to quality -- the fast, efficient way to strengthen your TQM program.
-- Getting beyond "lip service" to real quality!
-- Why and how bad quality can destroy your company -- and your career.
A humane, jargon-free, and above all practical guide to supercharging quality throughout your organization. This book presents a simple, 8-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission. It demonstrates how to eliminate the barriers to quality, ensure quality leadership, and implement a "quality policies starter kit" that can place your organization squarely on the road to quality. It's an ideal starting point for every business and organizational professional interested in promoting quality within their organizations.