Description: From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality and customer service. Featured topics include considerations of quality in customer service; strategic intent; design; structure; operations; measurement and metrics; and continuous improvement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

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