Description: From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality in a high-tech industry. Featured topics include the seven Baldridge categories: leadership; strategic planning; customer and market focus; information and analysis; human resource development and management; process management; and business results. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

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