Description: Taking as their theme that "The only antidote to stereotyping and discrimination is to know each other as individuals, " Kikoski and Kikoski discuss the workplace of the future and the characteristics of the people who will comprise it. Exploring the relationship between culture, communication and management, this new research in management introduces and applies the theory of 'Reflexive Communication' -- the face-to-face interaction between people of different ethnicities, races, and genders -- and details the microskills necessary for using it in day-to-day work situations. The book concludes with a thoughtful examination of the future of diversity and diversity training in America and reasserts the need for people of differing cultures to find ways to work together, not only for their own personal benefit, but for the benefit of their workplaces and organizations.

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