Description: Acknowledgments Introduction: Change in Texas 1. History and Development of the Survey of Organizational Excellence 2. The Survey Concept in Organizational Development 3. Guidelines for Understanding the SOE Data 4. Procedures for Organizational Assessment and Intervention 5. Using the SOE in Changing the Organization 6. Some Results from Organizations Using the SOE 7. How the Pursuit of Quality Undermines the Mass Production /Bureaucratic Model 8. Creating the New Paradigm: Thinking Organizations Appendix A. Survey of Organizational Excellence Appendix B. Examples of Custom Questions and Use of Additional Demographic Options Appendix C. Survey Checklists Appendix D. Survey Customers Notes Bibliography Index

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