Reliability Simplified: Going Beyond Quality to Keep Customers for Life With CDROM
- Binding: Software or Access Code
- Publisher: McGraw-Hill Companies
- Publish date: 12/01/1998
Description:
Today's progressive companies must go beyond quality to assure customers that the reliability of products and services is not in doubt. Reliability Simplified examines this most frequently overlooked step in providing total customer satisfaction, and presents strategies to guarantee consistently improved reliability.
Expand description
In-depth analyses cover basic concepts of reliability versus quality, then go beyond them to discuss the implementation of a reliability program. Readers will gain a new appreciation and understanding of the often-overlooked reasons that such a program is necessary and profitable.
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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