Say It Right the First Time
- List Price: $29.00
- Binding: Paperback
- Edition: 1
- Publisher: McGraw-Hill Education
- Publish date: 04/01/2003
Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges, " reframing, accountability, and recovering from communication gaffes.
Malandro also provides:
-- Invaluable insights into the emotional power of words
-- Priceless techniques to connect with and move an audience
-- Tips on recognizing "killer words" and overcoming the trouble they can cause
-- An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses
