Error title
Some error text about your books and stuff.
Secrets of Customer Relationship Management: It's All About How You Make Them Feel cover
  • ISBN: 9780071362535
  • ISBN10: 0071362533

Secrets of Customer Relationship Management: It's All About How You Make Them Feel


  • List Price: $24.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 02/01/2000
used Add to Cart $1.11
You save: 96%
Marketplace Item
Relationship Marketing is one of today's hottest catch phrases, but it's much more than just a slogan. Secrets of Customer Relationship Management gives the reader an in-depth understanding of what customers actually mean to a business -- and explains the importance of building and maintaining the strength of that relationship.<P>International marketing expert Jim Barnes examines case studies from small businesses that have successfully developed long-term relationships, and explains how their personalized approaches can be adopted by large corporations. Real-world examples and research results from around the world offer key insights into topics including: <BR>-- New techniques for e-Commerce and the Internet<BR>-- The drivers of customer satisfaction<BR>-- How to identify -- and thwart -- threats to relationships
Expand description
Seller Condition Comments Price  
Better World Books West

Location: Mishawaka, IN
Very Good
Ships from Reno, NV. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy!
HPB Inc.

Location: Dallas, TX
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
Dunaway Books

Location: Saint Louis, MO
Shipping Icon
Firecreek Books

Location: Germantown, TN
One Stop Shop Bookstore

Location: Memphis, TN
Shipping Icon