Service Management Operations, Strategy, and Information Technology
- List Price: $138.75
- Binding: Hardcover
- Edition: 4
- Publisher: McGraw-Hill College
- Publish date: 06/01/2003
Description:
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
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Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
| Seller | Condition | Comments | Price |
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Wonder Book - Member ABAA/ILAB
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Very Good |
$10.82
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Ergodebooks
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Good |
$13.95
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A2ZBooks
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Good
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$61.31
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