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Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Lite It Even When They Don't Deserve It cover
  • ISBN: 9780070248175
  • ISBN10: 0070248176

Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Lite It Even When They Don't Deserve It

by Jeff Gee

  • List Price: $14.95
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 07/01/1999
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Description
Unlike other customer service books. Jeff and Valerie Gee's concise motivational book is written not for executives and managers but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to:
-- Sympathize with the customer
-- Take a call, transfer a caller, or end a call smooothly
-- Defuse angry customer
-- Maintain a positive frame of mind ... and more!
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