Description: Section I. Foundations of Supervision CHAPTER 1. The Supervisor's Job CHAPTER 2. Making Sound and Creative Decisions CHAPTER 3. Developing Communication Skills CHAPTER 4. Ethics and Organization Politics CHAPTER 5. Managing Your Time Section II. Planning and Organizing Skills CHAPTER 6. Supervisory Planning CHAPTER 7. Organizing and Delegating CHAPTER 8. Understanding Work Teams CHAPTER 9. Productivity and Methods Improvement Part III. Staffing Skills CHAPTER 10. Staffing and Training Skills CHAPTER 11. Appraising and Awarding Performance CHAPTER 12. Understanding Equal Employment Opportunity CHAPTER 13. Understanding Unions Part IV. Leadership Skills CHAPTER 14. Motivating Today's Employees CHAPTER 15. Leading Employees CHAPTER 16. Handling Conflict and Stress CHAPTER 17. Coping with Change CHAPTER 18. Counseling and Supporting Employees Part V. Controlling Skills CHAPTER 19. Supervisory Control and Quality CHAPTER 20. Improving Productivity through Cost and Inventory Control CHAPTER 21. Safety and Accident Prevention CHAPTER 22. Employee Relations

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