Description: Employees' Manual PART I. PLANNING AND ORGANIZING. 1. Company Image. 2. Time Management. 3. Safety and Security. 4. Sources of Information. PART II. WRITTEN COMMUNICATION FORMATS. 5. Letters and Memorandums. 6. Tables. 7. Business Reports. 8. Other Types of Written Communication. PART III. ADDITIONAL WRITTEN COMMUNICATION CONSIDERATIONS. 9. Design and Use of Office Forms. 10. Message Composition. 11. Proofreading and Editing. 12. Word Processing and Microcomputer Equipment. PART IV. ORAL AND NONVERBAL COMMUNICATION. 13. Telephone Techniques. 14. Scheduling Appointments. 15. Receiving Visitors. 16. Nonverbal and Intercultural Communication. PART V. MAIL MANAGEMENT. 17. Incoming Mail. 18. Outgoing Mail. PART VI. RECORDS CREATION AND MANAGEMENT. 19. Reprographics Processes. 20. Records Management. PART VII. OTHER OFFICE ACTIVITIES. 21. Business Travel. 22. Meeting and Conferences. 23. Financial Activities. PART VIII. PREPARATION FOR CONTINUED OFFICE SUCCESS. 24. Evaluation of Employee Performance. 25. Professional Growth and Development. 26. The Job Application Process. Glossary. Orientation. Department Activities. Appendix. Index.

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