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The Art of Software Support Design and Operation of Support Centers and Help Desks

by Francoise Tourniaire

  • ISBN: 9780135694503
  • ISBN10: 0135694507

The Art of Software Support Design and Operation of Support Centers and Help Desks

by Francoise Tourniaire

  • List Price: $36.40
  • Binding: Hardcover
  • Edition: 1
  • Publisher: Prentice Hall
  • Publish date: 11/01/1996
  • ISBN: 9780135694503
  • ISBN10: 0135694507
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Description: 'The Art of Software Support gives you proven, best-in-class, integrated tools and techniques for structuring and operating a customer-focused support organization- and for overcoming the crisis mentality that's so common in support organizations. Whether you're starting a software support or help desk organization, or seeking to improve the one you already have, you'll find invaluable guidance in this book.
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Seller: Better World Books West
Location: Mishawaka, IN
Condition: Good
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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Seller: Hippo Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
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All pages and cover are intact. Possible slightly loose binding, minor
[...]
Seller: Hippo Books
Location: Toledo, OH
Condition: Acceptable
Noticeably used book. Text is legible but may be soiled and have binding
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Noticeably used book. Text is legible but may be soiled and have binding
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Seller: Yellow Square Books
Location: Menifee, CA
Condition: Acceptable
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Some corner dings. The Hardcover has visible markings and wear. The pages show normal wear and tear. Fast Shipping, Ships within 1 Business Day!
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Some corner dings. The Hardcover has visible markings and wear. The pages show normal wear and tear. Fast Shipping, Ships within 1 Business Day!
Seller: Hawking Books
Location: Upland, CA
Condition: Very Good
0135694507 Very Good Condition. Has some wear. Five star seller-Buy with confidence!
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0135694507 Very Good Condition. Has some wear. Five star seller-Buy with confidence!
Seller: Universal Textbook
Location: Cleveland, OH
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0135694507 Your book ships the next business day.
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Seller: BingoBooks2
Location: Vancouver, WA
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Hardback book in near fine condition.
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Hardback book in near fine condition.
Seller: Hawking Books
Location: Upland, CA
Condition: Like New
0135694507 Like New. Clean, Tight and Neat. Five star seller-Buy with confidence!
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Seller: One Stop Shop Bookstore
Location: Memphis, TN
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