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The Art of Software Support Design and Operation of Support Centers and Help Desks cover
  • ISBN: 9780135694503
  • ISBN10: 0135694507

The Art of Software Support Design and Operation of Support Centers and Help Desks

by Francoise Tourniaire

  • List Price: $36.40
  • Binding: Hardcover
  • Edition: 1
  • Publisher: Prentice Hall
  • Publish date: 11/01/1996
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Description
'The Art of Software Support gives you proven, best-in-class, integrated tools and techniques for structuring and operating a customer-focused support organization- and for overcoming the crisis mentality that's so common in support organizations. Whether you're starting a software support or help desk organization, or seeking to improve the one you already have, you'll find invaluable guidance in this book.
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Better World Books West

Location: Mishawaka, IN
Good
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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Hippo Books

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Very Good
Light rubbing wear to cover, spine and page edges. Very minimal writing or
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Hippo Books

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Good
Spine creases, wear to binding and pages from reading. May contain limited
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Hawking Books

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0135694507 Very Good Condition. Has some wear. Five star seller-Buy with confidence!
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Yellow Square Books

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Some corner dings. The Hardcover has visible markings and wear. The pages show normal wear and tear. Fast Shipping, Ships within 1 Business Day!
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BingoBooks2

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Hardback book in near fine condition.
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One Stop Shop Bookstore

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