Description: A pivotal shift in business strategy-making is taking place, assert Stephen Wall and Shannon Rye Wall. Strategy, once the exclusive province of senior management, is now the responsibility of people at every level in today's most forward-looking companies. Drawing on a ten-year study of more than 200 firms such as AT&T, 3M, The Geon Company, and Ritz Carlton Hotels, which included questionnaires and interviews with more than 4,000 line managers and human resource professionals, the authors demonstrate how companies can incorporate the experience of every employee to become more focused, more competitive, and more responsive to changing markets.

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