Description: The annual guide to every important idea, practice, & event in the world of quality is back with all the great features that has made it a success-including: an expanded reference section, new "Classic in Quality," special emphasis on "System Thinking," & much more. Managers can rely on this one-of-a kind reference for the most up-to-date & complete listings of quality-related conferences, consultants, awards criteria, & training programs. It also contains background on the quality movement & outlines the various processes, tools, & assessments involved in implementing quality. Reprints of key articles & profiles of award-winning companies round out this essential, one-stop resource.

Please Wait