Completely rewritten and reorganized, this second edition of "The Six Sigma Handbookcovers all the basic statistics and qualityimprovement tools of the Six Sigma quality management system. This new edition reflects the developments in Six Sigma over the past few years and will help maintain the book's position as the leading comprehensive guide to Six Sigma.

Key changes to this edition include: New chapters on DFSS (Design for Six Sigma); Minitab, the most popular statistical software for Six Sigma; Six Sigma philosophy and values; flowcharting; and SIPOC Coverage of the core problem-solving technique DMAIC (Define, Measure, Analyze, Improve, Control) Dozens of downloadable, customizable Six Sigma work sheets New material on important advanced Six Sigma tools such as FMEA (Failure Mode and Effects Analysis)

Thomas Pyzdek is a Six Sigma consultant to Ford, McDonald's, Intuit, Avon Products, and many other companies. He has more than 30 years of experience in t he quality field. Pyzdek is a fellow of the American Society for Quality (ASQ) and recipient of the ASQ Edwards Medal for outstanding contributions to the practice of quality management.