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  • ISBN: 9780060920098
  • ISBN10: 0060920092

Total Customer Service

by DAVIDOW

  • List Price: $13.00
  • Edition: 90
  • Publisher: 92,PERENNIAL
  • Publish date: 12/01/1999
used Add to Cart $1.11
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Description: Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. "Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge - Devise a service strategy- Get top managers to behave like customer service fanatics- Concentrate on motivating and training employees- Design products and services that make good customer service possible- Invest in service infrastructure- Monitor achievement of customer service goals
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Orion Tech
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Very Good
0060920092.
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Orion Tech
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0060920092.
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Once Upon A Time Books
Location: Tontitown, AR
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This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
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The Book Barn
Location: Maryville, MO
Very Good
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Covers with very light edge rubbing. Spine sound and undamaged with minimal to NO creasing. Interior clean and sound with NO markings. Clean bright solid copy.
$1.12
Friends of the Phoenix Library
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Owls Books
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All pages and cover are intact. Possible slightly loose binding, minor
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Hippo Books
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Good
All pages and cover are intact. Possible slightly loose binding, minor
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Better World Books West
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Good
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
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$2.22
Ad Infinitum Books
Location: Mount Vernon, NY
Good
227 pages. Softcover. Good condition. CUSTOMER SERVICE. (Key Words: Customer Service, William H. Davidow, Bro. Uttal, Business).
$2.36
BookCellarNH
Location: Nashua, NH Ask seller a question
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Almost new book. Over 1,000,000 satisfied customers since 1997! We ship daily
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$2.99
Bank of Books
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$3.26
AwesomeBooksUSA
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The Book Cellar
Location: Nashua, NH
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0060920092 Almost new book. Over 1, 000, 000 satisfied customers since 1997!
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TheWellHouse
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Trade paperback (US). Glued binding. 256 p. Audience: General/trade.
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Powell's Books
Location: Portland, OR
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Half Price Books Inc
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Good
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Connecting readers with great books since 1972. Used books may not include
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$3.92
AwesomeBooksUSA
Location: Valley Cottage, NY
Very Good
This book is in very good condition. The cover may have some limited signs of
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$3.97
Half Price Books Inc
Location: Dallas, TX
Good
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Connecting readers with great books since 1972. Used books may not include
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$4.01
Wonder Book - Member ABAA/ILAB
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Very Good condition. Owner's name on inside.
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HPB-Movies
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Connecting readers with great books since 1972. Used books may not include
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$4.75
BookZone Illinois
Location: Aurora, IL
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Trade paperback. Very good condition; edges, corners, and covers of book show
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$5.05
WonderBook
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Very Good condition. Owners name on inside.
$5.69
Ergodebooks
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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