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Total Customer Service cover
  • ISBN: 9780060920098
  • ISBN10: 0060920092

Total Customer Service

by DAVIDOW

  • List Price: $13.00
  • Edition: 90
  • Publisher: 92,PERENNIAL
  • Publish date: 12/01/1999
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Description
Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. "Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge - Devise a service strategy- Get top managers to behave like customer service fanatics- Concentrate on motivating and training employees- Design products and services that make good customer service possible- Invest in service infrastructure- Monitor achievement of customer service goals
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Orion Tech

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0060920092.
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Friends of the Phoenix Library

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Orion Tech

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Better World Books West

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Once Upon A Time Books

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The Book Barn

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Covers with very light edge rubbing. Spine sound and undamaged with minimal to NO creasing. Interior clean and sound with NO markings. Clean bright solid copy.
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Very Good condition. Owners name on inside.
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Hippo Books

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Light rubbing wear to cover, spine and page edges. Very minimal writing or
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$1.67
Ad Infinitum Books

Location: Mount Vernon, NY
Good
227 pages. Softcover. Good condition. CUSTOMER SERVICE. (Key Words: Customer Service, William H. Davidow, Bro. Uttal, Business).
$2.36
BLYTHE SPIRIT BOOKS

Location: BATAVIA, IL
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8vo. A six-point plan for giving your business the competitive edge.
$2.81
Half Price Books Inc

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BookCellarNH

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The Book Cellar

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AwesomeBooksUSA

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Wonder Book - Member ABAA/ILAB

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