Total Customer Service
- Edition: 90
- Publisher: 92,PERENNIAL
- Publish date: 12/01/1999
Description:
Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. "Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge - Devise a service strategy- Get top managers to behave like customer service fanatics- Concentrate on motivating and training employees- Design products and services that make good customer service possible- Invest in service infrastructure- Monitor achievement of customer service goals
Expand description
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Seller | Condition | Comments | Price |
|
The Book Cellar
Like New
|
$2.23
|
|
HPB-Movies
Very Good
|
$3.65
|
|
HPB Inc.
Very Good
|
$3.65
|
|
HPB-Diamond
Very Good
|
$4.75
|
|
Wonder Book - Member ABAA/ILAB
Very Good |
$4.77
|
Ergodebooks
|
Good |
$5.32
|
|
HPB Inc.
Very Good
|
$7.30
|
|
GridFreed
New |
$64.80
|
Please Wait