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  • ISBN: 9780130272621
  • ISBN10: 0130272620

Total Quality Handbook

by David L. Goetsch

  • List Price: $101.20
  • Binding: Paperback
  • Edition: 1
  • Publisher: Pearson
  • Publish date: 08/01/2000
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Description
1. Total Quality and Quality Management. 2. Strategic Planning. 3. Quality Culture. 4. Customer Satisfaction. 5. Empowerment. 6. Leadership and Change. 7. Team Building. 8. Training. 9. Quality Tools. 10. Problem Solving and Decision Making. 11. Statistical Process Control (SPC). 12. Continuous Improvement. 13. Benchmarking. 14. Just-in-Time (JIT).
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