Description: Preface .......................................................................................................xv Introduction Different Methods for Different Purposes..................1 Part I Six Sigma Methodology Overview: Choosing the Right Approach to Address the Requirements Section 1 Define-Measure-Analyze-Improve-Control (DMAIC)....13 Section 2 Lean and Lean Six Sigma ....................................................29 Section 3 Design for Six Sigma (DFSS)...............................................45 Section 4 Six Sigma for Marketing (SSFM) ........................................67 Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right Time The Six Sigma Encyclopedia of Business Tools and Techniques .....115 Summary Tool Matrix............................................................................115 A Activity Network Diagram (AND) - 7M Tool . . . . . . . . . . . . . 127 Affinity Diagram - 7M Tool..........................................................136 Analysis of Variance (ANOVA)...................................................142 Arrow Diagram..............................................................................159 B Benchmarking................................................................................160 Box Plots-Graphical Tool ...........................................................165 Brainstorming Technique .............................................................168 C Capability Analysis .......................................................................173 Cause-and-Effect Diagram - 7QC Tool .......................................173 Cause-and-Effect Prioritization Matrix ......................................188 Cause and Prevention Diagram ..................................................198 Checklists - 7QC Tool....................................................................204 Conjoint Analysis ..........................................................................207 Control Charts - 7QC Tool............................................................217 Cost/Benefit Analysis...................................................................238 Critical Path Method (CPM) ........................................................242 Critical-to-Quality (CTQ) .............................................................242 D Data Collection Matrix..................................................................248 Design of Experiment (DOE).......................................................250 Dotplot ............................................................................................280 F Failure Modes and Effects Analysis (FMEA).............................287 5-Whys ............................................................................................305 Fault Tree Analysis (FTA).............................................................309 Fishbone Diagram - 7QC Tool .....................................................316 Flowchart - 7QC Tool ....................................................................316 G Gantt Chart.....................................................................................317 GOSPA (Goals, Objectives, Strategies, Plans and Actions)......320 Graphical Methods........................................................................323 H Histogram - 7QC Tool...................................................................330 House of Quality (HOQ) ..............................................................335 Hypothesis Testing........................................................................335 I Interrelationship Diagram - 7M Tool..........................................369 K KJ Analysis .....................................................................................375 M Market Perceived Quality Profile (MPQP) ................................390 Matrix Diagrams - 7M Tool..........................................................399 Measurement System Analysis (MSA).......................................412 Monte Carlo Simulation ...............................................................431 Multi-vari Chart.............................................................................439 N Normal Probability Plot ...............................................................444 P Pareto Chart - 7QC Tool................................................................445 PERT (Program Evaluation and Review Technique) Chart ....453 Poka-Yoke .......................................................................................462 Porter''s 5 Forces ............................................................................464 Prioritization Matrices - 7M Tool ................................................470 Process Capability Analysis.........................................................486 Process Decision Program Charts (PDPC) - 7M Tool ...............515 Process Map (or Flowchart) - 7QC Tool .....................................522 Pugh Concept Evaluation and Selection....................................534 Q Quality Function Deployment (QFD).........................................543 Treasure Chest of Six Sigma Growth Methods, Tools vi ols & Best Practices 00 0132300214_fm.qxd 6/27/07 12:10 PM Page vi R RACI Matrix (Responsible, Accountable, Consulted, Informed)........................................................................................554 Real-Win-Worth (RWW) Analysis...............................................560 Regression Analysis ......................................................................571 Risk Mitigation Plan......................................................................601 Rolled Throughput Yield..............................................................610 Run Chart - 7QC Tool....................................................................611 S 7M - Seven Management Tool .....................................................615 7QC

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