-- Transforming your communications for the Web and email.

-- Includes detailed case studies: British Airways, Virgin, Go, and more.

In the age of eBusiness, your customers are no longer passive listeners: they are active partners in communications. Companies that speak to their customers as they always have are likely to fail: new approaches to language and corporate branding are called for. Wired Words is the complete guide to transforming the way your company communicates, for an era where web sites and email have replaced brochures and dry mission statements. In Wired Words, Steve Morris demonstrates how companies can adopt a more flexible approach to identity that involves consumers and speaks to them with a voice designed for them. Discover how to analyze the personality of your business and present it honestly and coherently in all the new media where you compete, especially on the Web and in your email customer interactions. Learn from the leaders in Web-based communication through a series of case studies; understand the new language of the Web; and learn what not to do if you want to strengthen and deepen your relationships with today's customer. For everyone involved in e-commerce, marketing, business communications, or public relations.