Description: CIG to Etiquette has been a great success since its publication in 1996. Now Mary Mitchell, Ms. Demeanor herself, offers a revision that takes readers through Y2K and beyond.
-- Gifts and e-commerce -- can you "wrap" an electronic gift?
-- Telecommuting and the home office -- their impact on family and friends
-- Volunteering -- the fine line between being Mother Theresa and Lady Bountiful
-- An updated section on weddings
-- Dining -- on the run and takeout; new tipping systems; manners at Mickey D's
-- Privacy, diversity, and harassment issues on the job
-- E-mail etiquette and computer manners -- and does -- handwriting still matter?
-- Saying the right thing -- is small talk dead? The art of the apology. A compliment is not necessarily sexual harassment

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