Delivering Quality Service Balancing Customer Perceptions and Expectations
- List Price: $36.00
- Binding: Hardcover
- Publisher: Simon & Schuster
- Publish date: 03/01/1990
Description:
Building on five years of research on service quality, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical and practical insight into customer expectations and service delivery. 20 line drawings.
Expand description
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Seller | Condition | Comments | Price |
|
Blue Vase Books
Good
|
$2.76
|
|
HPB-Emerald
Good
|
$2.81
|
|
GuthrieBooks
Very Good
|
$3.36
|
|
Wonder Book - Member ABAA/ILAB
Very Good |
$5.02
|
|
Wonder Book - Member ABAA/ILAB
Good |
$5.02
|
Ergodebooks
|
Good |
$5.43
|
|
Poverty Hill Books
Like New
|
$8.43
|
|
A2ZBooks
Very Good
|
$10.07
|
|
The Warm Springs Book Company
Very Good
|
$11.20
|
|
A2ZBooks
Very Good
|
$11.20
|
|
A2ZBooks
Very Good
|
$13.36
|
|
A2ZBooks
Very Good
|
$13.45
|
|
Read&Dream
New
|
$14.67
|
|
Orion Tech
New |
$14.90
|
|
Bookfarm
New
|
$22.21
|
|
Robinson Street Books
Like New
|
$39.37
|
|
Robinson Street Books
Very Good
|
$39.37
|
|
GridFreed
New |
$64.80
|
Please Wait