Description:
This long-needed reference explains more than 600 terms, phrases and concepts unique to the world of quality management, a world plagued more than most with three-letter acronyms and hard-to-pin-down buzzwords. Each entry also includes full bibliographic data, as well as extensive cross-references, to ensure that readers can find all the information they want on each topic. More than 100 pictorial illustrations round out the text.
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