Error title
Some error text about your books and stuff.
Close

The Customer-Centered Enterprise How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

by Harvey Thompson

  • ISBN: 9780071352109
  • ISBN10: 0071352104

The Customer-Centered Enterprise How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

by Harvey Thompson

  • List Price: $29.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 11/01/1999
  • ISBN: 9780071352109
  • ISBN10: 0071352104
used Add to Cart $2.23
You save: 93%
Marketplace Item
Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
new Add to Cart $8.16
You save: 73%
Marketplace Item
Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Description: IBM -- history's most remarkable organization -- stays on top by constantly honing and refining its marketing strategies. One vital strategy, however, remains constant: The customer must always conic first. The Customer-Centered Enterprise is the only in-depth exploration of IBM's battle-tested Customer Value Management (CVM) -- the revolutionary program that makes the customer's viewpoint paramount in every corporate process and management decision.

In today's environment of similar or identical products. CVM's battle-tested techniques will help any company differentiate itself, retain its customers, and grow. Actual examples and case studies show how IBM and other companies have used CVM to align their organizational capabilities with customer expectations -- experiencing unqualified marketing success.

Expand description
Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Seller Condition Comments Price  
Seller: Basement Seller 101
Location: Cincinnati, OH
Condition: Very Good
Shipping Icon
Price:
$2.23
Comments:
Seller: Goodwill Books
Location: Hillsboro, OR
Condition: Good
Signs of wear and consistent use.
Price:
$4.26
Comments:
Signs of wear and consistent use.
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$8.16
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: German's Book Sale
Location: Houston, TX
Condition: Very Good
Sewn binding. Cloth over boards. 224 p. Contains: Illustrations. Audience: General/trade.
Price:
$8.43
Comments:
Sewn binding. Cloth over boards. 224 p. Contains: Illustrations. Audience: General/trade.
Seller: Folded Corner Books
Location: Endicott, NY
Condition: Very Good
Shipping Icon
Size: 8vo-over 7¾-9¾Tall; This book is about putting your customers first.
[...]
Price:
$11.25
Comments:
Size: 8vo-over 7¾-9¾Tall; This book is about putting your customers first.
[...]
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$12.99
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: GridFreed
Location: North Las Vegas, NV
Condition: New
Price:
$68.80
Comments:
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).