Description: Satisfies the huge and growing demand for practical guidance on putting ISO 9000 standards to work for improved profits and market share

Developed by the International Standards Organization, the ISO 9000 quality management system is the worldwide standard for improved product quality and customer satisfaction through improved business processes. Over the past decade thousands of organizations, including the Big 3 auto makers, NASA, and numerous defense contractors, have spent hundreds of thousands of dollars to develop ISO 9000 systems and receive ISO 9000 accreditation.

Yet, most companies are at a loss as to how to make the most of their ISO 9000 systems because, until now, there were no practical guides to maximizing them. Written by a renowned ISO 9000 trainer and consultant, this is the first and only comprehensive guide to achieving tangible bottom-line results with ISO 9000. Readers get detailed, step-by-step instructions on how to put ISO 9000 quality standards to work at every organizational level for increased profits and market share.

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