The Ten Demandments
- Binding: Hardcover
- Edition: 1
- Publisher: McGraw-Hill
- Publish date: 01/01/2000
Description:
There's no way around it. Executives, managers, and strategic thinkers around the globe are grappling with how to transform their organizations from product or service orientation to being customer driven.
Expand description
The 10 Demandments presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business relationship.
In this customer-centric manifesto, customer experience guru Kelly Mooney scrutinizes the total customer experience. "Earn My Trust" . . . "Put Me in Charge" . . . "Inspire Me" . . . Each resulting demandment is a call to action from customers -- a call that is answered by the book's strategic insights, anecdotes, and action plans.
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
| Seller | Condition | Comments | Price |
|
Once Upon A Time Books
|
Good
|
$2.25
|
|
Goodwill BookWorks
|
Acceptable |
$3.43
|
|
Goodwill of Silicon Valley
|
Very Good |
$13.02
|
|
Bonita
|
Good
|
$36.72
|
|
Prime Goods Outlet
|
New
|
$54.15
|
|
GridFreed
|
New |
$86.08
|
|
Bonita
|
New
|
$94.28
|
Please Wait