Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

ISBN: 9780078226335
ISBN10: 0078226333

Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

List Price: $56.67
Binding: Paperback
Edition: 2
Publisher: McGraw-Hill/Irwin
Publish date: 02/01/2004
ISBN: 9780078226335
ISBN10: 0078226333

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Description: This revision of "Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.

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Seller: A2ZBooks

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Location: Burgin, KY

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Text has some highlighting, Cover has slight shelf wear. Quantity Available:

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Text has some highlighting, Cover has slight shelf wear. Quantity Available:

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Seller: Bonita

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Location: Santa Clarita, CA

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Access codes and supplements are not guaranteed with used items. May be an ex-library book.

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Access codes and supplements are not guaranteed with used items. May be an ex-library book.

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Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

Customer Service: Skills and Concepts for Success, Student Edition

by LUCAS

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