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Description:
ISO 9000 certification requires that companies establish clear processes, follow them, and verify that they do so. ISO internal auditing enables companies to verify their compliance. This book shows how to perform successful, non-confrontational audits that don't merely work, but contribute directly to on-going quality improvement throughout the enterprise.
Successful Internal Auditing to ISO 9000 brings together all the resources internal quality auditors need to audit and certify ISO 9000 compliance in nearly any manufacturing or service organization. Designed to be used as a self-study course, the book includes an instructor's guide, a student's guide, and extensive forms, checklists, and templates for successful auditing. Based on Tom Taormina's 30 years of quality auditing experience, it covers the entire audit process: organizing the audit team, planning and scheduling audits, writing audit reports, taking corrective action, and how to make sure auditing isn't a "one-shot deal, " but rather, serves to promote continuous long-term quality improvement.
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