Description: B>KEY BENEFIT: Empowering readers with greater sensitivity and understanding of human relations, this highly regarded primer helps users become aware of the strong impact that one's attitude has on every aspect of life, and is based on the belief that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers. Motivates readers with a positively written narrative that helps to build confidence and improve self-image and attitude. Contains successful adjustment techniques and offers down-to-earth, everyday advice based on real-life problems and situations. Provides 24 short, interesting, and realistic case studies covering such areas as choice, motivation, and balance. Updates cases, examples, and materials throughout, and stimulates thinking and reinforces concepts with new end-of-chapter Attitude Boxes. An ideal training manual for both new and experienced employees of all business operations.

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