Description: How does one change the attitudes and practices of a statewide bureaucracy notorious for inefficiency, staff turnover, and a culture of despair? First, take an outsider to the system, Insoo Berg. with a vision and a solution-focused model. Add an insider. Susan Kelly, who understands the system. Spend many hours with CPS workers in the field, helping them make the shift to a partnership model that emphasizes strengths and solutions. Envision systemwide change. Celebrate small successes on the way to building family self-sufficiency and integrity. This recipe, described here in detail, can be replicated wholly or partially by any CPS agency.

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