Description: Introduction1. Accountability: the Foundation of Performance Measurement, Evaluation and Reporting2. Generating Information to Serve Accountability Relationships: Evaluation Methods and Processes3. Recent Research on Accountability Relationships and Evaluation: What Really Goes On?4. The Use of Information in the Accountability Relationship: Further Evidence of Human Problems in the Evaluation Process5. Taking the Next Step: Developing General Standards of Performance Reporting for Non-Profit Organizations6. Grappling with the Dilemmas of Evaluation: A Review of Existing Evaluation Tools for Non-Profit Organizations7. From Concepts to Practice: Improving Cost Information for Decision Making in Non-Profit Organizations8. Case Studies in Performance Management 1: Capital Mental Health Association9. Case Studies in Performance Management 2: The Art Gallery of Greater Victoria10. Making Sense of Multiple Measures of Performance: an Assessment of the CCAF/FCVI Approach to Annual Performance Reporting11. Performance Measurement in Non-Profit Organizations: a Note on Integration and Focus within Comprehensiveness12. The Value Sieve: Accountable Choices Among Incommensurable Programs Christopher Corbett Summary and Conclusions

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