Understanding, Managing and Implementing Quality Frameworks, Techniques and Cases
- Binding: Paperback
- Publisher: Routledge
- Publish date: 01/01/2002
Description:
This book considers the strategic aspects of quality management and examines, in-depth, the main quality improvement tools and techniques. Incorporating a practical orientation it also provides a systematic approach for both understanding and assessing the implementation of quality in variety of business contexts, including manufacturing, higher education, healthcare and retailing.
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