Description: Learning how to handle difficult people and disruptive behaviors is a critical career skill in today's high-stress workplace. But now, anyone can learn how to approach and respond to difficult people by mastering some of the approaches and techniques included in this newest WorkSmart guide. The authors present nine examples of difficult people, and outline a system for resolving differences, opening the lines of communication, and avoiding office headaches. You'll discover how you can discover your reactions to different kinds of difficult people; explore why you react the way you do; and practice healthier responses to those who make your life miserable.

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