Description: Part I: MANAGEMENT, SUPERVISION, AND LEADERSHIP: AN OVERVIEW.1. Management, Supervision and Leadership.2. The Organization and Structure of American Policing.3. The Police Mission: Getting the Job Done.Part II: BASIC MANAGEMENT/PERSONAL SKILLS.4. Communication: A Critical Management Skill.5. Decision Making and Problem Solving.6. Time Management: Minute by Minute.Part III: MANAGERS AND THE SKILLS OF OTHERS.7. Training and Beyond.8. Promoting Growth and Development.9. Motivation and Morale.Part IV: MANAGING PROBLEMS.10. Discipline and Problem Behaviors.11. Complaints, Grievances and Conflict. 12. Stress and Related Hazards of the Job. Part V: GETTING THE JOB DONE . . . THROUGH OTHERS.13. Deploying Law Enforcement Resources and Improving Productivity.14. Budgeting and Managing Costs Creatively. 15. Hiring Personnel and Dealing with Unions. 16. Measuring Performance: Assessment and Evaluation. 17. Challenges in Managing for the Future. Appendices. Glossary. Photo Credits. Author Index. Subject Index.

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