Description: On the job, managers need answers to questions big and small - from handling requests for maternity leave to settling arguments over who cleans the coffeepot. The A-To-Z Book of Managing People offers quick-reference facts, ideas, and suggestions for preventing and solving problems - from general policies about benefits, job requirements, and office procedures to day-to-day issues like staff parties, dress codes, personal phone calls, and smoking in the workplace. The authors provide a solid starting point for problem-solving - and help managers who want to encourage efficiency, ethical behavior, and excellence in their employees. From the largest corporations to the smallest small businesses, this is the essential reference for anyone who manages people.

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