Description:
-- Introduces the major business excellence and total quality frameworks
-- Compares the frameworks and identifies their strengths and limitations
-- Introduces the self-assessment process
-- Illustrates the practical benefits of self-assessment through case examples
-- Explores the main approaches to self-assessment
Expand description
-- Compares the frameworks and identifies their strengths and limitations
-- Introduces the self-assessment process
-- Illustrates the practical benefits of self-assessment through case examples
-- Explores the main approaches to self-assessment
For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

Please Wait